Privacy Policy

PHARMA EUROPE is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is collected and used.

 PROTECTION ON PERSONAL DATA

Privacy policy on protection of personal data is based on Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter – Regulation).

 WHY DO WE COLLECT, STORE AND PROCESS YOUR DATA?

Your data are collected to:

• Enable the PHARMA EUROPE to answer your enquiries and give you information.
• Prepare anonymous statistics on the usage of the website.
• Provide customer support (we may also gather additional information from you to investigate and respond to your support questions).
• Analyze the characteristics of our customers in order to understand customer and market needs, to design new products and services, and for marketing communications.

Collected personal data are treated according to the policy described in the Regulation.

Data will be used only for the above purposes by PHARMA EUROPE employees and contractors and in order to improve the service.

WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The Controller responsible for processing these data Pharma Europe company. If you have any questions about the processing of your personal data, you can send an e-mail to: sales@pharmaeurope.eu.

Employees of the PHARMA EUROPE who have access to personally identifiable information are required to protect this information in a manner that is consistent with this Privacy Policy by, for example, not using the information for any purpose other than to carry out the services they are performing for the client.

Only designated and duly authorized PHARMA EUROPE employees can access the data using their user ID and personal password in specific systems.

The Processor responsible for processing these data:

• For the purposes providing information, after filling the contact form – authorized PHARMA EUROPE company worker.
• For the purposes of processing received order – authorized PHARMA EUROPE company worker.
• For the purposes of marketing – reliable companies providing marketing tools we have concluded contracts with.

WHAT DATA DO WE COLLECT?

• Get in touch, Contact us – name, surname, e-mail.
• Subscribe to our newsletter – email address.
• Registration – name, surname, e-mail, phone, address.

HOW LONG DO WE KEEP YOUR DATA?

We will retain personal information, customer and business information for as long as it is needed to:

• Provide products, services and information that you or your organization have requested.
• To communicate with you about a request you have submitted to us.
• To manage your choices and rights you have exercised pursuant to this Privacy Policy.

HOW CAN YOU ACCESS TO YOUR DATA, CHECK ITS ACCURACY AND CORRECT IT?

You have the right to request a copy of your personal details at any time, to check the accuracy of the information held and/or to correct or update this information. You may also ask your personal information to be deleted completely if no enquiry from you is in progress.

We will make commercially reasonable efforts to provide you with reasonable access to any of your personal information we maintain within 30 days as of receipt of your access request.

You can at any moment unsubscribe from mailings, by sending a notification to the sales@pharmaeurope.eu or by using the link in the mailings.

To protect your privacy and security, we will take reasonable measures to verify your identity before providing you the requested information on personal data.

WHAT ARE THE CONTACT POINTS FOR QUESTIONS OR COMPLAINT?

If you wish to access, delete (in some cases) or correct your personal information please contact:

The controller responsible for processing these data at email: sales@pharmaeurope.eu.

Complaints, in case of conflict, can be addressed to the Data Protection Officer of the PHARMA EUROPE (e-mail: sales@pharmaeurope.eu).

If you file a privacy-related complaint, we will collect your name and/or company name, name of a complaint-related person, email, and country location and details that gave rise to your complaint. We will use the information you provide to investigate your complaint and to send you an answer once your complaint is reviewed.

WEBSITE ASSISTANT

When you use the assistant on this website, PHARMA EUROPE SOLUTIONS 2023 SL (CIF B56533847, Spain) is the controller of the data you give it: your email address, country, phone number if you add it, and the conversation.

We use them to answer your questions and, if you ask us, to prepare an offer (Article 6(1)(b) GDPR), and we keep a record of your consent with the time and page where it was given. News and offers are sent only if you tick the separate box, and you can unsubscribe at any time.

Answers are generated by Google's Gemini API, which receives the text of your questions and excerpts from this website, but not your contact details. Google acts as our processor under its data processing terms, including the EU standard contractual clauses.

We keep the conversation and your contact details as long as needed to handle your enquiry, and no longer than 24 months after our last contact unless we start working together. You can ask for access, correction or deletion at sales@pharmaeurope.eu.

The assistant is an AI system: it answers only from the pages of this website and does not give medical advice.

WHICH ORGANISATIONS VISIT THIS WEBSITE

To see which companies are interested in our manufacturing services, PHARMA EUROPE SOLUTIONS 2023 SL records the IP address of each page visit, together with the page, the time, the website you came from and the type of browser. We look the IP address up in a database of network owners to see whether it belongs to an organisation, for example the office network of a company. We do not try to identify you as a person, we do not combine this data with other sources to do so, and no cookie is set for it.

The legal basis is our legitimate interest in knowing which businesses are interested in our services (Article 6(1)(f) GDPR). The IP lookup is done by ipapi.is, and the type of the network owner is classified by TypeSafe AI, which receives only the name of the network owner, not the IP address. Both act as our processors.

Visit records are deleted automatically after 30 days. You can object to this processing at any time by writing to sales@pharmaeurope.eu.

COOKIES POLICY

“Cookies” are small pieces of information that a website saves on your computer or mobile device when you visit the site. It enables the server to collect information from the browser so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. You can find out more about the way cookies work on www.cookiecentral.com.

HOW DO WE USE COOKIES?

Our website uses cookies to improve the quality of the services offered. We use session cookies, persistent cookies and third party cookies (partners):

• To recognize new or past customers.
• To remember your display preferences, such as contrast colour settings or font size.
• To remember if you have agreed (or not) to our use of cookies on this site.
• To send an ad that is most relevant to you and best suits your interests. Cookies are also used to limit the number of times you see an ad and to help measure the effectiveness of ad campaign.
• Collect reliable site usage information, which allows us to measure how well the site meets the needs of its users and to make any necessary improvements.
• Analyze which pages you visit and which consumer privacy tools you use.

Enabling these cookies is not strictly necessary for the main functions of the website to work, but it will provide you with a better browsing experience. However, you can delete or block these cookies at any time, but if you do that some features of this site may not work as intended.

Please note that some cookies may be placed by a third party service provider who performs some of these functions for us.

PRIVATE DATA AND ITS TRANSFER

The cookie-related information is not used to identify you personally and the data collected is kept under our control. These cookies are not used for any purpose other than those described here.

HOW TO CONTROL COOKIES?

You can control and/or delete cookies as you wish. You can delete or block all cookies that are already on your computer, but if you do that some features of this site may not work as intended and you may have to manually adjust some preferences every time you visit a site.

HOW WE SHARE YOUR PERSONAL INFORMATION?

We may make your personal information, customer information, or business information available to companies that provide services to help us with our business activities, such as website analytics or offering customer service. These companies are authorized to use your personal information, customer information, or business information only as necessary to provide these services to us.

We will share your personally information, customer or business information with third parties only in the ways that are described in this Privacy Notice. We do not otherwise sell your personally information to third parties.